Privacy policy

This policy explains how ALDER VALE (“we”, “us”) collects, uses and protects your personal information when you visit our website or make a purchase.

Information we collect

• Order information: name, shipping and billing address, email, phone number (optional) and order details.
• Payment information: processed directly by our PCI-compliant payment provider — we never store full card numbers.
• Device and usage information: IP address, browser type, pages viewed, collected via cookies and similar technologies.
• Communication: messages you send us, e.g. for size advice or returns.

How we use it

• To process and deliver your orders and handle returns.
• To answer your questions and provide customer service.
• To send newsletters — only if you subscribed; you can unsubscribe at any time.
• To improve our website and prevent fraud.

Sharing

We share information only with service providers who help us run our store (e.g. our e-commerce platform Shopify, payment processing, shipping carriers, email service) and only as needed for these purposes, or where required by law. We do not sell your personal information.

Cookies

We use cookies to keep your shopping bag, understand how our site is used and, with your consent where required, for marketing. You can manage cookies in your browser settings or via our cookie banner.

Your rights (incl. California residents)

You may request access to, correction of or deletion of your personal information, and opt out of the “sale” or “sharing” of personal information as defined under the California Consumer Privacy Act (CCPA/CPRA). To exercise your rights, email info@aldervalestudio.com. We will not discriminate against you for exercising these rights.

Data retention & security

We keep order data as long as needed for legal, tax and accounting purposes. We use technical and organizational measures to protect your data.

Children

Our website is not directed to children under 16, and we do not knowingly collect their data.

Changes

We may update this policy; the current version is always published on this page.

Contact

ALDER VALE
Part of Aligno Limited
79724392
RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA 14 SCIENCE
MUSEUM RD TSIM SHA TSUI
HONG KONG
info@aldervalestudio.com