Frequently asked questions

Orders are processed within 2–4 business days. Delivery within the US then takes 3–4 business days. You'll receive a tracking link by email as soon as your order ships.

Shipping is free on every order within the United States — no minimum order value.

We currently ship within the United States only.

You can return items within 90 days of delivery. Email info@aldervalestudio.com with your order number and the item(s) you'd like to return — we'll email you a return label to print and simple instructions.

Return shipping costs are covered by the customer. If an item arrives faulty or we sent the wrong item, return shipping is on us, of course.

Once your return arrives and has been checked, we refund the amount to your original card. Depending on your bank, it appears within 5–10 business days.

We accept Visa, Mastercard, American Express and Discover. Payments are processed through an encrypted, PCI-compliant checkout — we never see or store your full card details.

Tap “Find my size” on any product page. Our size assistant asks for your height, weight, build and fit preference and recommends a size for that exact style. You'll also find our size guide here, and our team is happy to advise you personally by email.

Yes, as long as your order hasn't been processed yet. Please email info@aldervalestudio.com as soon as possible with your order number.

Email info@aldervalestudio.com — we usually reply within a few hours on business days (Monday–Friday, 9am–6pm PT).